We know that there can be unforeseen circumstances that mean you need to cancel your business photography or video production booking and get a refund. We are transparent with our business cancellation and refund policy so you know where you stand.
As part of the contract that we provide, we may have asked for a retainer (typically 25% of the assignment cost) at the time of booking with the balance due 30 days after the event. If you need to cancel, then we apply the following policy:
- If you cancel up to 14 days before the event then we will refund your retainer payment in full (if a retainer has been paid) and you will not be invoiced for the balance.
- If you cancel within the 14 days before the event then any retainer fee that has been paid will become a cancellation fee and will not be refunded, but you will not be invoiced for any outstanding balance(s). If you have not paid a retainer fee, then we will invoice you for 25% of the contracted assignment cost as a cancellation fee.