What is your business cancellation and refund policy?

We know that there can be unforeseen circumstances that mean you need to cancel your business photography or video production booking and get a refund. We are transparent with our business cancellation and refund policy so you know where you stand.

As part of the contract that we provide, we may have asked for a retainer (typically 25% of the assignment cost) at the time of booking with the balance due 30 days after the event. If you need to cancel, then we apply the following policy:

  • If you cancel up to 14 days before the event then we will refund your retainer payment in full (if a retainer has been paid) and you will not be invoiced for the balance.
  • If you cancel within the 14 days before the event then any retainer fee that has been paid will become a cancellation fee and will not be refunded, but you will not be invoiced for any outstanding balance(s). If you have not paid a retainer fee, then we will invoice you for 25% of the contracted assignment cost as a cancellation fee.

Comments are closed.